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4px}.sa-feature-grid{grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px;margin-top:14px;display:grid}.sa-feature-tile{border:1px solid var(--sa-border);color:var(--sa-navy);background:#f8fafc;border-radius:10px;align-items:center;gap:10px;padding:12px 14px;font-size:13.5px;font-weight:600;transition:border-color .15s,background .15s;display:flex}.sa-feature-tile:hover{border-color:var(--sa-blue);background:#eff6ff}.sa-feature-tile-icon{font-size:18px;line-height:1}.sa-stat-card{border:1px solid var(--sa-border);background:#fff;border-top:3px solid #0000;border-radius:12px;flex-direction:column;padding:24px;transition:box-shadow .15s,transform .15s;display:flex}.sa-stat-card:hover{transform:translateY(-1px);box-shadow:0 8px 24px #0f172a14}.sa-stat-card.accent-blue{border-top-color:var(--sa-blue)}.sa-stat-card.accent-teal{border-top-color:var(--sa-teal)}.sa-stat-card.accent-violet{border-top-color:#8b5cf6}.sa-stat-icon{margin-bottom:10px;font-size:22px;line-height:1}.sa-stat-card h3{margin:0 0 6px;font-size:15px}.sa-stat-headline{flex-wrap:wrap;align-items:center;gap:8px;margin:0 0 2px;font-size:20px;font-weight:800;display:flex}.sa-headline-good{color:#15803d}.sa-stat-body{margin-top:10px}.sa-stat-days{margin:6px 0 0;font-weight:700}.sa-warn-note{color:#c2410c}.sa-tag-recommend{letter-spacing:.03em;color:#c2410c;background:#fff7ed;border:1px solid #fed7aa;border-radius:999px;padding:2px 9px;font-size:10.5px;font-weight:700}.sa-stat-footer{margin-top:auto;padding-top:16px}.sa-btn-block{text-align:center;box-sizing:border-box;width:100%;display:block}.sa-btn-ghost-light{color:var(--sa-blue);border:1px solid var(--sa-border);background:#fff}.sa-btn-ghost-light:hover{border-color:var(--sa-blue)}.sa-progress{background:var(--sa-border);border-radius:6px;height:10px;margin-top:10px;overflow:hidden}.sa-progress>div{background:linear-gradient(90deg, var(--sa-blue), var(--sa-teal));border-radius:6px;height:100%}.sa-chiplist{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.sa-chip-lite{color:#1d4ed8;background:#eff6ff;border:1px solid #dbeafe;border-radius:999px;align-items:center;gap:6px;padding:5px 12px 5px 10px;font-size:12px;font-weight:600;display:inline-flex}.sa-chip-lite i{background:#2563eb;border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}.sa-token-card .sa-token-box{align-items:center;gap:12px;display:flex}.sa-token-card .sa-token-box span{flex:1}.sa-token-copy{color:#86efac;background:#ffffff1f;border:1px solid #86efac59;flex-shrink:0}.sa-token-copy:hover{background:#fff3}.sa-billing-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}@media (width<=860px){.sa-billing-grid{grid-template-columns:1fr}}.sa-billing-grid .sa-card{margin-top:16px}.sa-plan-price{margin-bottom:8px}.sa-price{background:linear-gradient(90deg, var(--sa-blue), var(--sa-teal));color:#0000;-webkit-background-clip:text;background-clip:text;font-size:32px;font-weight:800}.sa-feature-list{padding-left:20px;font-size:14px;line-height:2}.sa-plan-top{flex-direction:column;gap:6px;display:flex}.sa-plan-title-row{flex-wrap:wrap;align-items:center;gap:14px;display:flex}.sa-plan-title{color:var(--sa-navy);font-size:34px;font-weight:800;line-height:1.1}.sa-plan-divider{border:0;border-top:1px solid var(--sa-border);margin:20px 0 16px}.sa-plan-cycle-row{color:var(--sa-navy);flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:12px;margin-bottom:14px;font-size:15px;display:flex}.sa-plan-cycle-row strong{font-weight:700}.sa-plan-progress{background:var(--sa-border);border-radius:999px;height:14px;overflow:hidden}.sa-plan-progress>div{background:linear-gradient(90deg, var(--sa-blue), var(--sa-teal));border-radius:999px;height:100%;transition:width .3s}.sa-plan-ticks{justify-content:space-between;margin-top:8px;padding:0 1px;display:flex}.sa-plan-ticks span{background:var(--sa-border);width:1px;height:7px}.sa-plan-scale{color:var(--sa-gray);justify-content:space-between;margin-top:4px;font-size:13px;display:flex}.sa-package-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));align-items:stretch;gap:12px;margin-top:14px;display:grid}.sa-package-card{cursor:pointer;border:2px solid var(--sa-border);background:#f8fafc;border-radius:10px;flex-direction:column;padding:14px 16px;transition:border-color .15s,background .15s;display:flex}.sa-package-card:hover{border-color:var(--sa-blue)}.sa-package-card.selected{border-color:var(--sa-blue);background:#eff6ff}.sa-package-card.owned{cursor:default;background:#f0fdf4;border-color:#86efac}.sa-package-name{color:var(--sa-navy);margin-bottom:2px;font-weight:700}.sa-package-price{color:var(--sa-blue);margin-bottom:4px;font-weight:800}.sa-package-card .sa-btn-small{align-self:flex-start;margin-top:10px}.sa-package-card .sa-note{flex:1}.sa-module-grid{grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px;margin-top:14px;display:grid}.sa-module-card{border:1px solid var(--sa-border);background:#f8fafc;border-radius:10px;padding:14px 16px;transition:border-color .15s,background .15s}.sa-module-card.included{background:#f0fdf4;border-color:#86efac}.sa-module-card.previewed{border-color:var(--sa-blue);background:#eff6ff}.sa-module-head{color:var(--sa-navy);flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:4px;font-weight:700;display:flex}.sa-module-check{color:#15803d;margin-left:auto;font-size:11.5px;font-weight:700}.sa-module-preview-tag{color:#1d4ed8;margin-left:auto;font-size:11.5px;font-weight:700}.sa-kpi-strip{flex-wrap:wrap;align-items:center;gap:28px;padding:18px 24px;display:flex}.sa-kpi-strip-label{color:var(--sa-navy);font-size:14px;font-weight:800}.sa-kpi-strip-item{align-items:center;gap:10px;display:flex}.sa-kpi-strip-icon{border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:15px;display:flex}.sa-kpi-strip-icon.blue{background:#eff6ff}.sa-kpi-strip-icon.amber{background:#fffbeb}.sa-kpi-strip-icon.red{background:#fef2f2}.sa-kpi-strip-icon.slate{background:#f1f5f9}.sa-kpi-strip-label-sm{color:var(--sa-gray);font-size:12px}.sa-kpi-strip-item strong{color:var(--sa-navy);font-size:15px}.sa-ticket-search{font-size:14px}.sa-ticket-layout{grid-template-columns:340px 1fr;align-items:start;gap:16px;margin-top:16px;display:grid}@media (width<=860px){.sa-ticket-layout{grid-template-columns:1fr}}.sa-ticket-list{flex-direction:column;gap:8px;max-height:620px;margin-top:10px;padding-right:2px;display:flex;overflow-y:auto}.sa-ticket-row{cursor:pointer;border:1px solid var(--sa-border);border-left:4px solid var(--sa-border);background:#f8fafc;border-radius:10px;padding:12px 14px;transition:border-color .15s,background .15s,transform .1s}.sa-ticket-row:hover{border-color:var(--sa-blue);transform:translate(1px)}.sa-ticket-row.active{border-color:var(--sa-blue);border-left-color:var(--sa-blue);background:#eff6ff}.sa-ticket-row.status-open{border-left-color:#2563eb}.sa-ticket-row.status-pending{border-left-color:#d97706}.sa-ticket-row.status-closed{border-left-color:var(--sa-border);opacity:.75}.sa-ticket-row.priority-urgent{border-left-width:5px;border-left-color:#dc2626}.sa-ticket-row-index{color:var(--sa-gray);text-transform:uppercase;letter-spacing:.04em;margin-bottom:2px;font-size:11px;font-weight:700}.sa-ticket-row-top{justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px;display:flex}.sa-ticket-row-top strong{color:var(--sa-navy);font-size:14px}.sa-ticket-row-tags{flex-wrap:wrap;gap:6px;margin-bottom:4px;display:flex}.sa-ticket-empty{text-align:center;color:var(--sa-gray);flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:48px 20px;display:flex}.sa-ticket-empty .icon{opacity:.6;font-size:34px}.sa-ticket-thread-head{border-bottom:1px solid var(--sa-border);flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;padding-bottom:14px;display:flex}.sa-ticket-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.sa-ticket-actions select{border:1px solid var(--sa-border);background:#fff;border-radius:8px;padding:6px 10px;font-size:13px}.sa-priority-select{border:1px solid var(--sa-border);background:#fff;border-radius:999px;padding:3px 8px;font-size:12px;font-weight:700}.sa-ticket-agent-card{border:1px solid var(--sa-border);background:#f8fafc;border-radius:10px;align-items:center;gap:12px;margin-bottom:14px;padding:12px 16px;display:flex}.sa-ticket-thread{flex-direction:column;gap:10px;max-height:440px;padding-right:4px;display:flex;overflow-y:auto}.sa-ticket-msg{border:1px solid var(--sa-border);background:#f8fafc;border-radius:12px;padding:12px 16px}.sa-ticket-msg.staff{background:#eff6ff;border-color:#dbeafe;margin-left:24px}.sa-ticket-msg.customer{margin-right:24px}.sa-ticket-msg-body{margin-top:6px;line-height:1.5}.sa-ticket-msg-body p{margin:0 0 6px}.sa-ticket-msg-body ul,.sa-ticket-msg-body ol{margin:0 0 6px;padding-left:20px}.sa-ticket-msg-meta{color:var(--sa-gray);align-items:center;gap:8px;font-size:12px;display:flex}.sa-ticket-msg-meta strong{color:var(--sa-navy)}.sa-ticket-msg-time{margin-left:auto}.sa-priority-low{color:#64748b;background:#f1f5f9}.sa-priority-medium{color:#1d4ed8;background:#eff6ff}.sa-priority-high{color:#b91c1c;background:#fee2e2}.sa-priority-urgent{color:#fff;background:#dc2626}.sa-richtext{border:1px solid var(--sa-border);border-radius:10px;overflow:hidden}.sa-richtext-toolbar{border-bottom:1px solid var(--sa-border);background:#f8fafc;gap:2px;padding:6px 8px;display:flex}.sa-richtext-toolbar button{cursor:pointer;width:28px;height:28px;color:var(--sa-navy);background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;font-size:13px;display:flex}.sa-richtext-toolbar button:hover{background:#e2e8f0}.sa-richtext-textarea{width:100%;font:inherit;resize:vertical;box-sizing:border-box;border:none;padding:12px 14px}.sa-richtext-textarea:focus{outline:none}.sa-live-dot{background:#34d399;border-radius:50%;width:9px;height:9px;margin-left:6px;animation:1.6s infinite sa-pulse;display:inline-block;box-shadow:0 0 10px #34d399e6}.sa-live-dot.db{background:#fbbf24;animation:none;box-shadow:0 0 10px #fbbf24b3}@keyframes sa-pulse{0%,to{opacity:1}50%{opacity:.35}}.sa-admin-bell{cursor:pointer;position:relative}.sa-notif-dropdown{z-index:100;background:#0f172a;border:1px solid #38bdf833;border-radius:10px;width:380px;max-height:420px;margin-top:10px;position:absolute;top:100%;right:0;overflow-y:auto;box-shadow:0 12px 40px #0009}.sa-notif-head{color:#e2e8f0;border-bottom:1px solid #94a3b826;padding:12px 16px;font-size:13px;font-weight:800}.sa-notif-empty{color:#64748b;text-align:center;padding:20px 16px;font-size:13px}.sa-notif-item{border-bottom:1px solid #94a3b80f;align-items:flex-start;gap:8px;padding:10px 16px;font-size:12px;display:flex}.sa-notif-item:hover{background:#94a3b80f}.sa-notif-item .sev-tag{text-transform:uppercase;border-radius:4px;flex-shrink:0;margin-top:1px;padding:2px 7px;font-size:10px;font-weight:700}.sa-notif-item.sev-info .sev-tag{color:#93c5fd;background:#3b82f633}.sa-notif-item.sev-warning .sev-tag{color:#fde68a;background:#fbbf2433}.sa-notif-item.sev-critical .sev-tag{color:#fca5a5;background:#ef444433}.sa-notif-item .msg{color:#cbd5e1;line-height:1.4}.sa-notif-foot{color:var(--sa-blue);text-align:center;cursor:pointer;border-top:1px solid #94a3b81a;padding:10px 16px;font-size:12px;font-weight:700}.sa-notif-foot:hover{color:#93c5fd;background:#3b82f614}.sa-admin-avatar-link{cursor:pointer}.sa-admin-avatar-link:hover .sa-admin-avatar{box-shadow:0 0 0 2px var(--sa-teal);transition:box-shadow .15s}.sa-chart-container{position:relative;overflow:hidden}.sa-chart-line-in,.sa-chart-line-out{animation:1.8s ease-out forwards saChartDrawIn}.sa-chart-line-in{animation-delay:.1s}.sa-chart-line-out{animation-delay:.4s}@keyframes saChartDrawIn{to{stroke-dashoffset:0}}.sa-chart-fill-in,.sa-chart-fill-out{opacity:0;animation:1.2s ease-out forwards saChartFadeIn}.sa-chart-fill-in{animation-delay:.3s}.sa-chart-fill-out{animation-delay:.6s}@keyframes saChartFadeIn{to{opacity:1}}.sa-particle{opacity:0;animation:2.5s ease-in-out infinite saParticleFloat}.sa-particle-in{animation-name:saParticleFloatIn}.sa-particle-out{animation-name:saParticleFloatOut}@keyframes saParticleFloatIn{0%{opacity:0;r:1}20%{opacity:1;r:3}80%{opacity:.8;r:2.5}to{opacity:0;r:0;transform:translateY(-8px)}}@keyframes saParticleFloatOut{0%{opacity:0;r:1}20%{opacity:1;r:3}80%{opacity:.8;r:2.5}to{opacity:0;r:0;transform:translateY(-8px)}}.sa-field label{color:#64748b;margin-bottom:4px;font-size:12px;display:block}.sa-field input{border:1px solid var(--sa-border);background:var(--sa-bg);width:100%;color:var(--sa-text);border-radius:6px;padding:8px 12px;font-size:14px}.sa-field input:disabled{cursor:not-allowed}.sa-success{color:#6ee7b7;background:#34d3991a;border:1px solid #34d3994d;border-radius:6px;margin-top:8px;padding:8px 12px;font-size:13px}.sa-expiring{color:#fca5a5}.sa-live-traffic{border-bottom:1px solid #94a3b81f;align-items:center;gap:18px;margin-bottom:10px;padding:10px 2px 14px;display:flex}.sa-live-traffic>svg{flex:1;min-width:0}.sa-live-now{flex-direction:column;min-width:128px;display:flex}.sa-live-now .v{color:#7dd3fc;font-size:26px;font-weight:800;line-height:1.1}.sa-live-now .k{color:#94a3b8;letter-spacing:.4px;text-transform:uppercase;font-size:11px}.sa-dot.busy{background:#fbbf24;box-shadow:0 0 0 3px #fbbf242e}@keyframes sa-pulse-online{0%,to{box-shadow:0 0 6px #34d3998c}50%{box-shadow:0 0 14px #34d399,0 0 0 4px #34d39924}}@keyframes sa-pulse-offline{0%,to{opacity:1}50%{opacity:.45}}.sa-dot.online{animation:2.2s ease-in-out infinite sa-pulse-online}.sa-dot.offline{animation:1.1s ease-in-out infinite sa-pulse-offline}.sa-dot.busy{animation:1.4s ease-in-out infinite sa-pulse-online}@media (prefers-reduced-motion:reduce){.sa-dot.online,.sa-dot.offline,.sa-dot.busy{animation:none}}@keyframes sa-flow{to{stroke-dashoffset:-44px}}@keyframes sa-live-pulse{0%{box-shadow:0 0 #38bdf88c}70%{box-shadow:0 0 0 9px #38bdf800}to{box-shadow:0 0 #38bdf800}}.sa-livetraffic{flex-direction:column;gap:10px;display:flex}.sa-livetraffic-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:18px;display:flex}.sa-livetraffic-now{align-items:baseline;gap:10px;display:flex}.sa-livetraffic-now .dot{background:#475569;border-radius:50%;align-self:center;width:9px;height:9px}.sa-livetraffic-now .dot.on{background:#38bdf8;animation:1.6s ease-out infinite sa-live-pulse}.sa-livetraffic-now .v{color:#e2e8f0;letter-spacing:-.5px;font-size:26px;font-weight:700}.sa-livetraffic-now .k{color:#94a3b8;font-size:12px}.sa-livetraffic-rates{gap:20px;display:flex}.sa-livetraffic-rates span{font-variant-numeric:tabular-nums;color:#cbd5e1;flex-direction:column;font-size:13px;display:flex}.sa-livetraffic-rates i{margin-right:5px;font-style:normal}.sa-livetraffic-rates .down i{color:#38bdf8}.sa-livetraffic-rates .up i{color:#a78bfa}.sa-livetraffic-rates em{color:#64748b;margin-top:2px;font-size:10.5px;font-style:normal}.sa-livetraffic-chart{width:100%;display:block}@media (prefers-reduced-motion:reduce){.sa-livetraffic-now .dot.on{animation:none}.sa-livetraffic-chart polyline{animation:none!important}}.sa-panel-head.sa-subhead{border-top:1px solid #1e3a5f8c;margin-top:18px;padding-top:14px}.sa-panel-head.sa-subhead h4{color:#94a3b8;letter-spacing:.2px;margin:0;font-size:12.5px;font-weight:600}.sa-idcell{flex-direction:column;line-height:1.35;display:flex}.sa-idcell>span{color:inherit}.sa-idcell>em{color:#64748b;font-variant-numeric:tabular-nums;margin-top:1px;font-size:10.5px;font-style:normal}.sa-modal-overlay{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:1000;background:#05091299;justify-content:center;align-items:center;animation:.12s ease-out sa-modal-fade;display:flex;position:fixed;inset:0}.sa-modal{background:linear-gradient(#16203a 0%,#0e1626 100%);border:1px solid #38bdf82e;border-radius:12px;width:100%;max-width:420px;margin:16px;padding:24px;animation:.14s ease-out sa-modal-pop;box-shadow:0 20px 60px #00000080}.sa-modal-title{color:#f1f5f9;margin:0 0 10px;font-size:16px;font-weight:700}.sa-modal-message{color:#94a3b8;white-space:pre-line;margin:0 0 22px;font-size:13.5px;line-height:1.5}.sa-modal-actions{justify-content:flex-end;gap:10px;display:flex}.sa-btn-ghost{color:#cbd5e1;background:#94a3b81f;border:1px solid #94a3b84d}.sa-btn-ghost:hover{background:#94a3b833}.sa-btn-danger{background:linear-gradient(90deg,#ef4444,#dc2626)}.sa-btn-danger:hover{filter:brightness(1.08)}@keyframes sa-modal-fade{0%{opacity:0}to{opacity:1}}@keyframes sa-modal-pop{0%{opacity:0;transform:translateY(6px)scale(.98)}to{opacity:1;transform:none}}
/* =============================================
   SESSIONACTIVE - SUPPORT TICKETS OVERRIDE
   Table layout, category, last updated, checkboxes,
   hover effects, textarea fix, notification system
   Deployed: 2026-09-14
   ============================================= */

/* --- KPI Strip Enhancements --- */
.sa-kpi-strip {
  background: linear-gradient(135deg, #f0f4ff 0%, #ffffff 100%);
  border: 1px solid #e0e7ff;
  border-radius: 14px;
  padding: 20px 28px;
  margin-bottom: 20px;
}

.sa-kpi-strip-item {
  background: white;
  border: 1px solid #eef2ff;
  border-radius: 10px;
  padding: 6px 16px 6px 12px;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04);
}

.sa-kpi-strip-icon {
  border-radius: 10px;
  width: 38px;
  height: 38px;
  font-size: 16px;
}

/* --- Ticket Layout - Full width table mode --- */
.sa-ticket-layout {
  display: flex !important;
  flex-direction: column;
  gap: 0;
  margin-top: 20px;
  max-width: 100%;
}

.sa-ticket-layout > .sa-card:first-child {
  border-radius: 14px 14px 0 0;
  margin-top: 0;
  padding: 0;
  overflow: hidden;
  border-bottom: none;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04), 0 1px 2px rgba(0,0,0,0.06);
  max-height: none;
}

.sa-ticket-layout > .sa-card:last-child {
  display: none;
}

/* --- Header toolbar above table --- */
.sa-ticket-toolbar {
  display: flex;
  align-items: center;
  gap: 18px;
  padding: 18px 24px 16px;
  border-bottom: 1px solid #e2e8f0;
  flex-wrap: wrap;
  background: #fafcff;
}

.sa-ticket-toolbar .sa-field {
  margin-bottom: 0;
  display: flex;
  align-items: center;
  gap: 8px;
}

.sa-ticket-toolbar .sa-field label {
  display: inline-block;
  font-size: 13px;
  font-weight: 600;
  color: #64748b;
  margin-bottom: 0;
  white-space: nowrap;
}

.sa-ticket-toolbar .sa-field input {
  min-width: 280px;
  border-radius: 8px;
  padding: 9px 14px;
  font-size: 13px;
  background: white;
  border: 1px solid #e2e8f0;
  transition: all 0.15s;
}

.sa-ticket-toolbar .sa-field input:focus {
  border-color: #3b82f6;
  outline: none;
  box-shadow: 0 0 0 3px rgba(59,130,246,0.12);
}

.sa-ticket-toolbar select {
  border: 1px solid #e2e8f0;
  background: white;
  border-radius: 8px;
  padding: 9px 14px;
  font-size: 13px;
  font-weight: 600;
  color: #0f172a;
  cursor: pointer;
  transition: all 0.15s;
}

.sa-ticket-toolbar select:focus {
  border-color: #3b82f6;
  outline: none;
  box-shadow: 0 0 0 3px rgba(59,130,246,0.12);
}

/* --- Table --- */
.sa-ticket-table-wrap {
  overflow-x: auto;
  overflow-y: auto;
  max-height: 580px;
  padding: 0;
}

.sa-ticket-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13.5px;
  border: none;
}

.sa-ticket-table thead {
  background: #f1f5f9;
}

.sa-ticket-table thead tr {
  border-bottom: 2px solid #e2e8f0;
}

.sa-ticket-table th {
  text-align: left;
  padding: 14px 16px;
  font-size: 11.5px;
  font-weight: 700;
  color: #64748b;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  border-bottom: 2px solid #e2e8f0;
  position: sticky;
  top: 0;
  background: #f1f5f9;
  z-index: 1;
  user-select: none;
  white-space: nowrap;
}

.sa-ticket-table th:first-child {
  width: 44px;
  padding-left: 20px;
  padding-right: 8px;
  text-align: center;
}

.sa-ticket-table th:nth-child(2) {
  width: 52px;
}

.sa-ticket-table td {
  padding: 16px 16px;
  border-bottom: 1px solid #f1f5f9;
  vertical-align: middle;
  transition: background 0.12s;
}

.sa-ticket-table td:first-child {
  padding-left: 20px;
  padding-right: 8px;
}

/* --- Checkbox styling --- */
.sa-ticket-cb {
  width: 17px;
  height: 17px;
  border: 2px solid #cbd5e1;
  border-radius: 4px;
  cursor: pointer;
  accent-color: #2563eb;
  transition: all 0.15s;
  display: block;
  margin: 0 auto;
}

.sa-ticket-cb:hover {
  border-color: #3b82f6;
  box-shadow: 0 0 0 2px rgba(59,130,246,0.15);
}

/* --- ID column --- */
.sa-ticket-id {
  font-size: 12px;
  font-weight: 700;
  color: #1e293b;
  font-variant-numeric: tabular-nums;
}

/* --- Subject column --- */
.sa-ticket-subject {
  font-size: 14px;
  font-weight: 600;
  color: #0f172a;
  max-width: 280px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* --- Category badges --- */
.sa-ticket-category {
  display: inline-block;
  padding: 3px 12px;
  border-radius: 20px;
  font-size: 11.5px;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.sa-cat-billing { background: #fef3c7; color: #92400e; border: 1px solid #fde68a; }
.sa-cat-tech { background: #dbeafe; color: #1e40af; border: 1px solid #bfdbfe; }
.sa-cat-account { background: #ede9fe; color: #5b21b6; border: 1px solid #ddd6fe; }
.sa-cat-feature { background: #d1fae5; color: #065f46; border: 1px solid #a7f3d0; }
.sa-cat-other { background: #f1f5f9; color: #475569; border: 1px solid #e2e8f0; }

/* --- Status badges --- */
.sa-ticket-table .sa-badge {
  font-size: 11.5px;
  padding: 4px 12px;
}

.sa-ticket-status {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  font-size: 12.5px;
  font-weight: 600;
}

.sa-ticket-status .dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}

.sa-ticket-status .dot.open { background: #3b82f6; box-shadow: 0 0 4px rgba(59,130,246,0.4); }
.sa-ticket-status .dot.pending { background: #f59e0b; box-shadow: 0 0 4px rgba(245,158,11,0.4); }
.sa-ticket-status .dot.closed { background: #94a3b8; }

/* --- Priority badges --- */
.sa-priority-badge {
  display: inline-block;
  padding: 2px 10px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.sa-priority-badge.low { background: #f1f5f9; color: #64748b; }
.sa-priority-badge.medium { background: #dbeafe; color: #1d4ed8; border: 1px solid #bfdbfe; }
.sa-priority-badge.high { background: #fee2e2; color: #dc2626; border: 1px solid #fecaca; }
.sa-priority-badge.urgent { background: #dc2626; color: white; }

/* --- Customer email --- */
.sa-ticket-customer {
  font-size: 13px;
  color: #64748b;
  max-width: 160px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* --- Date / Last Updated --- */
.sa-ticket-date {
  font-size: 12px;
  color: #94a3b8;
  white-space: nowrap;
  font-variant-numeric: tabular-nums;
}

/* --- Row hover effects --- */
.sa-ticket-table tbody tr {
  background: white;
  cursor: pointer;
  transition: all 0.15s ease;
  animation: fadeInRow 0.3s ease both;
}

.sa-ticket-table tbody tr:hover {
  background: #f0f5ff;
  box-shadow: inset 2px 0 0 #3b82f6;
}

.sa-ticket-table tbody tr:active {
  background: #e6edff;
}

.sa-ticket-table tbody tr.selected {
  background: #eef2ff;
  box-shadow: inset 3px 0 0 #2563eb;
}

.sa-ticket-table tbody tr.selected td:first-child {
  padding-left: 17px;
}

/* --- Bulk action bar --- */
.sa-bulk-bar {
  display: none;
  align-items: center;
  gap: 14px;
  padding: 12px 24px;
  background: #eef2ff;
  border-top: 1px solid #c7d2fe;
  font-size: 13px;
  font-weight: 600;
  color: #1e40af;
  border-radius: 0 0 14px 14px;
  animation: slideDown 0.2s ease;
}

.sa-bulk-bar.visible {
  display: flex;
}

.sa-bulk-bar .count {
  color: #0f172a;
  font-weight: 700;
}

.sa-bulk-bar button {
  background: #2563eb;
  color: white;
  border: none;
  border-radius: 7px;
  padding: 7px 16px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.15s;
}

.sa-bulk-bar button:hover {
  background: #1d4ed8;
  transform: translateY(-1px);
  box-shadow: 0 2px 6px rgba(37,99,235,0.25);
}

.sa-bulk-bar button:active {
  transform: translateY(0);
}

.sa-bulk-bar .cancel-btn {
  background: transparent;
  color: #64748b;
  border: 1px solid #cbd5e1;
}

.sa-bulk-bar .cancel-btn:hover {
  background: #f1f5f9;
  border-color: #94a3b8;
  box-shadow: none;
  transform: none;
}

/* =============================================
   TEXTAREA / RICH TEXT FIXES
   ============================================= */

/* Disable resize on the rich text editor */
.sa-richtext-textarea {
  resize: none !important;
  overflow-y: auto !important;
  min-height: 120px;
  max-height: 280px;
}

/* Also fix any regular textareas */
textarea.sa-richtext-textarea,
.sa-richtext-textarea {
  resize: none !important;
  overflow-y: auto !important;
}

/* Fix the ticket thread container to be scrollable */
.sa-ticket-thread {
  max-height: 420px !important;
  overflow-y: auto !important;
  padding-right: 8px !important;
}

/* Fix the ticket list (left panel) to be scrollable */
.sa-ticket-list {
  max-height: 600px !important;
  overflow-y: auto !important;
}

/* Fix the reply/send section at bottom of thread */
.sa-ticket-reply {
  border-top: 1px solid var(--sa-border);
  padding-top: 16px;
  margin-top: 16px;
}

/* Make the ticket thread panel scrollable */
.sa-ticket-thread-panel {
  max-height: 700px;
  overflow-y: auto;
}

/* Fix any other editable boxes */
[contenteditable="true"] {
  resize: none !important;
  overflow-y: auto !important;
}

/* Fix main content area containment */
.sa-client-main {
  min-height: 0;
  overflow: visible;
}

.sa-dash {
  max-width: 1400px;
  padding-bottom: 40px;
}

/* Card with thread */
.sa-card:has(.sa-ticket-thread) {
  max-height: calc(100vh - 280px);
  overflow-y: auto;
}

/* =============================================
   LIVE INDICATOR
   ============================================= */

#sa-live-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  color: #64748b;
  margin-left: 16px;
  font-weight: 600;
  background: #f0fdf4;
  border: 1px solid #bbf7d0;
  border-radius: 20px;
  padding: 4px 12px 4px 8px;
}

#sa-live-status .sa-live-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #22c55e;
  display: inline-block;
  box-shadow: 0 0 6px rgba(34,197,94,0.6);
  animation: sa-pulse-live 2s ease-in-out infinite !important;
}

@keyframes sa-pulse-live {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}

#sa-last-updated {
  color: #94a3b8;
  font-size: 11px;
  font-weight: 400;
  margin-left: 4px;
}

/* New ticket notification banner */
@keyframes sa-notif-flash {
  0% { background: #fef2f2; }
  100% { background: transparent; }
}

.sa-ticket-table tbody tr.new-ticket {
  animation: sa-notif-flash 2s ease-out;
}

#sa-new-ticket-banner {
  display: none;
  background: #dcfce7;
  border: 1px solid #86efac;
  border-radius: 10px;
  padding: 12px 20px;
  margin-top: 12px;
  font-size: 14px;
  font-weight: 600;
  color: #166534;
  align-items: center;
  gap: 10px;
  animation: slideDown 0.3s ease;
}

#sa-new-ticket-banner.visible {
  display: flex;
}

#sa-new-ticket-banner button {
  background: #22c55e;
  color: white;
  border: none;
  border-radius: 6px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  margin-left: auto;
}

#sa-new-ticket-banner button:hover {
  background: #16a34a;
}

/* =============================================
   NOTIFICATION SYSTEM (SIDEBAR)
   ============================================= */

/* Notification bell container */
.sa-client-notif {
  position: relative;
  padding: 8px 24px 4px;
  margin-top: auto;
}

.sa-client-notif-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  background: none;
  border: none;
  border-radius: 8px;
  padding: 10px 14px;
  cursor: pointer;
  color: #475569;
  font-size: 14px;
  font-weight: 700;
  transition: all 0.15s;
  position: relative;
}

.sa-client-notif-btn:hover {
  background: rgba(37, 99, 235, 0.06);
  color: #0f172a;
}

.sa-client-notif-btn .bell-icon {
  font-size: 18px;
  line-height: 1;
  position: relative;
}

.sa-client-notif-btn .bell-badge {
  display: none;
  position: absolute;
  top: -6px;
  right: -8px;
  background: #ef4444;
  color: white;
  font-size: 9px;
  font-weight: 800;
  min-width: 16px;
  height: 16px;
  border-radius: 999px;
  justify-content: center;
  align-items: center;
  padding: 0 4px;
  box-shadow: 0 0 0 2px #f8fafc;
  line-height: 1;
}

.sa-client-notif-btn .bell-badge.has-alerts {
  display: inline-flex;
}

.sa-client-notif-btn .bell-badge.pulse {
  animation: bellPulse 1.5s ease-in-out infinite;
}

@keyframes bellPulse {
  0%, 100% { transform: scale(1); }
  50% { transform: scale(1.15); }
}

.sa-client-notif-btn .notif-label {
  flex: 1;
  text-align: left;
}

/* Notification dropdown */
.sa-notif-dropdown {
  display: none;
  position: absolute;
  left: 24px;
  bottom: 56px;
  width: 360px;
  max-height: 420px;
  background: white;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  box-shadow: 0 10px 40px rgba(15, 23, 42, 0.15), 0 4px 12px rgba(15, 23, 42, 0.08);
  z-index: 1000;
  overflow: hidden;
  flex-direction: column;
}

.sa-notif-dropdown.open {
  display: flex;
}

.sa-notif-dropdown-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 14px 18px 10px;
  border-bottom: 1px solid #f1f5f9;
}

.sa-notif-dropdown-header h3 {
  margin: 0;
  font-size: 14px;
  font-weight: 800;
  color: #0f172a;
}

.sa-notif-dropdown-header .mark-read {
  background: none;
  border: none;
  color: #3b82f6;
  font-size: 11px;
  font-weight: 700;
  cursor: pointer;
  padding: 4px 8px;
  border-radius: 6px;
  transition: background 0.12s;
}

.sa-notif-dropdown-header .mark-read:hover {
  background: #eff6ff;
}

.sa-notif-list {
  overflow-y: auto;
  max-height: 340px;
  padding: 6px 0;
}

.sa-notif-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 12px 18px;
  border-bottom: 1px solid #f8fafc;
  transition: background 0.12s;
  cursor: pointer;
}

.sa-notif-item:hover {
  background: #f8fafc;
}

.sa-notif-item.unread {
  background: #eff6ff;
  border-left: 3px solid #3b82f6;
}

.sa-notif-item.unread:hover {
  background: #dbeafe;
}

.sa-notif-icon {
  flex-shrink: 0;
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
}

.sa-notif-icon.blue { background: #dbeafe; }
.sa-notif-icon.amber { background: #fef3c7; }
.sa-notif-icon.red { background: #fee2e2; }
.sa-notif-icon.green { background: #dcfce7; }
.sa-notif-icon.purple { background: #ede9fe; }

.sa-notif-content {
  flex: 1;
  min-width: 0;
}

.sa-notif-title {
  font-size: 13px;
  font-weight: 700;
  color: #0f172a;
  margin-bottom: 2px;
  line-height: 1.3;
}

.sa-notif-desc {
  font-size: 12px;
  color: #64748b;
  line-height: 1.4;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.sa-notif-time {
  font-size: 11px;
  color: #94a3b8;
  white-space: nowrap;
  margin-top: 4px;
}

.sa-notif-empty {
  text-align: center;
  padding: 32px 18px;
  color: #94a3b8;
}

.sa-notif-empty .icon {
  font-size: 32px;
  margin-bottom: 8px;
  display: block;
}

.sa-notif-empty strong {
  display: block;
  color: #64748b;
  font-size: 14px;
  margin-bottom: 4px;
}

.sa-notif-empty p {
  font-size: 12px;
  margin: 0;
}

/* Notification dot on Support nav link */
.sa-client-link.nav-has-alerts {
  position: relative;
}

.sa-client-link.nav-has-alerts::after {
  content: '';
  position: absolute;
  right: 12px;
  top: 50%;
  transform: translateY(-50%);
  width: 8px;
  height: 8px;
  background: #ef4444;
  border-radius: 50%;
  box-shadow: 0 0 6px rgba(239, 68, 68, 0.5);
  animation: navDotPulse 2s ease-in-out infinite;
}

@keyframes navDotPulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}

/* Overlay to close dropdown */
.sa-notif-overlay {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 999;
}

.sa-notif-overlay.open {
  display: block;
}

/* Scrollbar styling */
.sa-notif-list::-webkit-scrollbar {
  width: 6px;
}

.sa-notif-list::-webkit-scrollbar-thumb {
  background: #e2e8f0;
  border-radius: 3px;
}

.sa-notif-list::-webkit-scrollbar-track {
  background: transparent;
}

/* Animation for new notifications */
@keyframes notifSlideIn {
  from { opacity: 0; transform: translateX(-10px); }
  to { opacity: 1; transform: translateX(0); }
}

.sa-notif-item.new {
  animation: notifSlideIn 0.3s ease;
}

/* Animations */
@keyframes slideDown {
  from { opacity: 0; transform: translateY(-6px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes fadeInRow {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Responsive */
@media (max-width: 900px) {
  .sa-ticket-toolbar {
    flex-direction: column;
    align-items: stretch;
  }
  .sa-ticket-toolbar .sa-field input {
    width: 100%;
    min-width: 0;
  }
}

@media (max-width: 860px) {
  .sa-ticket-layout {
    grid-template-columns: 1fr;
  }
}

/* Hide old filter fields outside toolbar */
.sa-ticket-layout > .sa-card .sa-field:not(.sa-ticket-toolbar .sa-field) {
  display: none;
}

/* =============================================
   SPLIT VIEW - TABLE + THREAD PANEL
   ============================================= */

/* Main layout - fill screen */
.sa-ticket-layout {
  display: grid !important;
  grid-template-columns: 1fr 1fr !important;
  gap: 16px !important;
  margin-top: 20px;
  max-width: 100%;
  min-height: calc(100vh - 280px);
}

.sa-ticket-layout > .sa-card:first-child {
  border-radius: 14px !important;
  margin-top: 0 !important;
  padding: 0 !important;
  overflow: hidden;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04), 0 1px 2px rgba(0,0,0,0.06);
  display: flex;
  flex-direction: column;
  min-height: 500px;
}

.sa-ticket-layout > .sa-card:last-child {
  display: flex !important;
  flex-direction: column;
  border-radius: 14px;
  margin-top: 0 !important;
  padding: 0 !important;
  overflow: hidden;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04), 0 1px 2px rgba(0,0,0,0.06);
  min-height: 500px;
}

/* Table wrapper scrollable */
.sa-ticket-table-wrap {
  overflow-y: auto;
  flex: 1;
  min-height: 0;
}

/* Thread panel */
.sa-ticket-thread-panel {
  display: flex !important;
  flex-direction: column;
  height: 100%;
  padding: 20px 24px !important;
}

.sa-ticket-thread-panel.empty {
  justify-content: center;
  align-items: center;
  text-align: center;
  color: #94a3b8;
}

.sa-ticket-thread-panel .thread-header {
  border-bottom: 1px solid #e2e8f0;
  padding-bottom: 14px;
  margin-bottom: 14px;
}

.sa-ticket-thread-panel .thread-header h2 {
  margin: 0 0 4px;
  font-size: 18px;
  color: #0f172a;
}

.sa-ticket-thread-panel .thread-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  font-size: 12.5px;
  color: #64748b;
  align-items: center;
}

.sa-ticket-thread-panel .thread-meta .sep {
  color: #e2e8f0;
}

/* Message list */
.thread-messages {
  flex: 1;
  overflow-y: auto;
  padding-right: 4px;
  margin-bottom: 14px;
  min-height: 0;
}

.thread-messages::-webkit-scrollbar {
  width: 6px;
}

.thread-messages::-webkit-scrollbar-thumb {
  background: #e2e8f0;
  border-radius: 3px;
}

/* Individual message */
.thread-msg {
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  padding: 12px 16px;
  margin-bottom: 10px;
  background: #f8fafc;
}

.thread-msg.staff {
  background: #eff6ff;
  border-color: #bfdbfe;
  margin-left: 20px;
}

.thread-msg.customer {
  margin-right: 20px;
}

.thread-msg-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 12.5px;
}

.thread-msg-header strong {
  color: #0f172a;
  font-size: 13px;
}

.thread-msg-header .role-badge {
  background: #dbeafe;
  color: #1e40af;
  font-size: 10px;
  font-weight: 700;
  padding: 1px 8px;
  border-radius: 999px;
}

.thread-msg-header .role-badge.customer-role {
  background: #f1f5f9;
  color: #64748b;
}

.thread-msg-header .msg-time {
  margin-left: auto;
  color: #94a3b8;
  font-size: 11px;
}

.thread-msg-body {
  font-size: 14px;
  line-height: 1.55;
  color: #1e293b;
  white-space: pre-wrap;
  word-wrap: break-word;
}

.thread-msg-body p {
  margin: 0 0 6px;
}

.thread-msg-body p:last-child {
  margin-bottom: 0;
}

/* Reply area */
.thread-reply {
  border-top: 1px solid #e2e8f0;
  padding-top: 14px;
  flex-shrink: 0;
}

.thread-reply textarea {
  width: 100%;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  padding: 12px 14px;
  font-family: inherit;
  font-size: 13.5px;
  resize: none !important;
  overflow-y: auto;
  min-height: 80px;
  max-height: 160px;
  box-sizing: border-box;
  transition: border-color 0.15s;
}

.thread-reply textarea:focus {
  outline: none;
  border-color: #3b82f6;
  box-shadow: 0 0 0 3px rgba(59,130,246,0.1);
}

.thread-reply .reply-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 8px;
}

.thread-reply .reply-actions button {
  background: #2563eb;
  color: white;
  border: none;
  border-radius: 8px;
  padding: 8px 20px;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.15s;
}

.thread-reply .reply-actions button:hover {
  background: #1d4ed8;
  transform: translateY(-1px);
  box-shadow: 0 2px 6px rgba(37,99,235,0.25);
}

.thread-reply .reply-actions button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none;
  box-shadow: none;
}

.thread-reply .reply-actions .cancel-reply {
  background: transparent;
  color: #64748b;
  border: 1px solid #e2e8f0;
}

.thread-reply .reply-actions .cancel-reply:hover {
  background: #f8fafc;
  border-color: #cbd5e1;
  box-shadow: none;
  transform: none;
}

/* Empty state */
.sa-ticket-empty {
  text-align: center;
  color: #94a3b8;
  padding: 48px 20px;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: center;
  gap: 8px;
  height: 100%;
}

.sa-ticket-empty .icon {
  font-size: 34px;
  opacity: 0.6;
}

/* Status management in thread header */
.thread-actions {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-left: auto;
}

.thread-actions select {
  border: 1px solid #e2e8f0;
  border-radius: 8px;
  padding: 6px 10px;
  font-size: 12px;
  font-weight: 600;
  color: #0f172a;
  background: white;
  cursor: pointer;
}

.thread-actions select:focus {
  border-color: #3b82f6;
  outline: none;
}

/* Loading state */
.thread-loading {
  text-align: center;
  padding: 60px 20px;
  color: #94a3b8;
  font-size: 14px;
}

.thread-loading .spinner {
  display: inline-block;
  width: 24px;
  height: 24px;
  border: 3px solid #e2e8f0;
  border-top-color: #3b82f6;
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
  margin-bottom: 12px;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* Success flash */
.reply-success {
  color: #166534;
  background: #dcfce7;
  border: 1px solid #86efac;
  border-radius: 8px;
  padding: 8px 14px;
  font-size: 12.5px;
  font-weight: 600;
  margin-bottom: 8px;
  display: none;
}

.reply-success.visible {
  display: block;
}

/* Responsive */
@media (max-width: 1100px) {
  .sa-ticket-layout {
    grid-template-columns: 1fr !important;
  }
  .sa-ticket-layout > .sa-card:last-child {
    min-height: 400px;
  }
}

/* Fix specificity - override old grid */
.sa-ticket-layout.sa-ticket-layout {
  grid-template-columns: 1fr 1fr !important;
  gap: 16px !important;
  min-height: calc(100vh - 280px) !important;
}

.sa-ticket-layout.sa-ticket-layout > .sa-card:first-child {
  display: flex !important;
  flex-direction: column !important;
  min-height: 500px !important;
}

.sa-ticket-layout.sa-ticket-layout > .sa-card:last-child {
  display: flex !important;
  flex-direction: column !important;
  min-height: 500px !important;
}
/* Active row highlight */
.sa-ticket-table tbody tr.active {
  background: #dbeafe !important;
  box-shadow: inset 3px 0 0 #2563eb !important;
}
.sa-ticket-table tbody tr.active td:first-child {
  padding-left: 17px !important;
}